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Send Post Bind Transactions to:
ExpressUmbrella@acegroup.com
(i.e. Endorsement Requests, Cancellation or Reinstatement
Requests, Broker of Record Letters, Loss Runs etc.)
Password Reset or Unlock
Please send an email or call Judith Selkow at judith.selkow@acegroup.com or
215 640-4219. Please specify if you would like to just unlock your password
or have a new password sent to your email. If you need assistance after
normal business hours please call our ACE Customer Service Center at
877 267-4316.
Questions and Training
Sean F. Gornell, CPCU
AVP, Excess Casualty
350 Mount Kemble Avenue
Morristown, NJ 07960
Phone: 973 775-7589
Cell: 973 809-0708
Email: sean.gornell@acegroup.com
Agency Billing Questions
Phone: 800 323-6129
Fax: 302 476-6185
Payment Locations & Methods (Agency Bill)
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Regular Mail: |
ACE American Insurance Company - Genius
Dept. CH. 10678
Palatine, IL 60055-0678 |
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Overnight Address: |
ACE American Insurance Co-Genius
5505 N. Cumberland Ave.
Suite 307
Chicago, IL 60656-1471
Att: Box 10678 |
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Wire Payments: |
ABA #: 043000261
Account #: 093-8373
Account Name: ACE American Insurance Company
3 Mellon Bank Center
Pittsburgh, PA 15259 |
Direct Billing Questions
Phone: 877 490-7427
Payment Locations & Methods (Direct Bill)
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Regular Mail: |
ACE USA
Dept. CH. 14089
Palatine, IL 60055-4089 |
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Overnight Address: |
Chicago Regional Lockbox
Attn. Box # 14089
5505 N. Cumberland Ave.
Suite 301
Chicago, IL 60656 |
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Credit Card: |
www.ACEPaymentServices.com |
Claims
Lynn Menschenfreund, SVP
Phone: 201 356-5107
Email: CasualtyRiskExcessFirstNotice@acegroup.com
Fax: 877 201-6866
Mail: ACE EXCESS
P.O. Box 5103
Scranton, PA 18505-0510
(We have migrated to a paperless environment. Please be sure to include
the addressee and our claim number on all documents when sending to our
scanning center)
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